App eTelecom
What is eTelecom App?
As one of two platforms that eTelecom provides and supports users to make calls, eTelecom is available on two platforms Android and IOS. To use the eTelecom application, you need to satisfy the following conditions:
Download and install eTelecom app
Account has been created on cs.etelecom.vn
Hotline available
Extension created
Extension assigned to account
Install and use eTelecom app
Step 1: Download the app
Step 2: Log in and use the app
To be able to make calls, the account must be assigned an extension on cs.etelecom.vn
Account must be assigned an extension and “Active”
Log in to the App with the user's Company Owner/Manager/Employee account
Functions of eTelecom App
In the current version, eTelecom app provides 4 main functions:
Establish : View and set up information
Call: dial and call screen
History : Here is the call history
Contacts : Displays the account's contacts
Zalo : perform "Send call request", view request history and view OA tracking list
Establish
Account information: view account information
For accounts with more than 1 company, you can transfer companies here
You can reset the hotline used for outgoing calls.
Call
Call out to customers:
Dial the phone number and select call
Internal call:
Internal calls will not be charged
Dial the extension number and call
Can make audio or video calls
View the extension number in the “Internal Contacts” section inside the “Contacts” tab
Basic reasons why calls cannot be made:
Extension not assigned: User account, extension not assigned, system cannot make any calls. Review in “Login” section
If you are at the wrong company, you need to be at the right company to make a call, because eTelecom supports multiple companies and branches:
Go to “Settings”
Select “Store List”
Select “access” to the correct company
Internet connection: The user's connection is unstable, try switching to wifi/4g and using it again.
Call history
Voice call
Video Call: only applies to internal calls.
Playback recording: Playback the recording of this call.
Support filter by "Phone Number" and "Status" call to help you search quickly
Contacts
eTelecom's directory has 3 types:
From device : contacts available in phone, granted permission to import into app
Internal directory: displays contact numbers of extensions in the same switchboard
The company's public directory , anyone can see this directory
Zalo Clould
To use this feature on the eTelecom App, you need to " Link Zalo Official Account " on the cs.etelecom.vn admin page .
Followers
Here you can see the list of Zalo users who are interested in your OA.
Displays the following information:
Follower Name
Sex
OA that user follows
You can click on the phone icon to make calls to these users.
In addition, the App also supports filtering according to the following information:
OA Name
Full name
Sex
ZCC
Send call request
To use the ZCC feature, you need to "Send a call request" to the customer's phone number you want to call. Click "Send request".
Select OA
Enter the customer phone number to send the request
Select reason for calling
Call request history
Displays the following information:
Customer phone number
Reason for calling:
Product / service consulting
Delivery Notice
Order / Appointment Confirmation
Flight announcement
Update order
Customer feedback:
"Agree" will allow you to call customers for free until the expiration date (shown in the "Expiration Date" column)
"No response" you will not be able to call the customer -> You can resend the call request after 24 hours from the time in the "Date created" column
"Reject" will not allow you to call the customer -> You can resend the call request without having to wait after 24 hours
Creation Date: The date you made the call request
In addition, it also supports filtering according to the following information:
From OA
Recipient phone number
Reason
Customer Feedback
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